oMATIC-Minds:: Support Ticket System

Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.

Check Ticket Status

We provide archives and history of all your support requests complete with responses.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.

Ticket Request System: Monday thru Friday.
All request takes up to 24 to 72 hours for a reply unless you are a Priority Service client (24 hours or Less).

Priority Service Packages: can be found here: CLICK HERE

If you have purchased hosting or other services here you can log into your account and add the Priority Package needed. If you do not have an account more than likely you haven't signed up for any. In this case, these Service Packages are only for clients that have purchased WebDesign or WebDevelopment from us.

ONLY FOR oMATIC-Minds Clients

Priority Service Packages provides faster service replies and pushes client updates/projects to the top of the list with the other priority service clients.

Non-Priority Support: If you do not have a Priority Service Package we will request a 50 dollar setup for a monthly support. Unless, your site is in development start/stage (Free Support In This Stage). Development stage is when a new client has started their project. Usually, development time frame only last for 30 days. In these 30 days a client can come back here to the ticket system and receive faster service. Clients will get the same as a Priority Service Package but without phone support.

You can purchase one month of service CLICK HERE equals a month of priority support.

If you need help with starting a purchase for support please submit a ticket above.

Letting us know, you are having difficulties with Logging In Or Signing Up.

How to use: Custom Payment Page for one month support payment.

Update & Services Tier 1 or Update & Services Tier 2 Click Menu Button
Use drop down to select dollar amount in this case it would be ($50.00) then add to cart)
You will have to sign up one time and will be able to login again if needing this service down the road.
This system will take you to the payment gateway to finalize the purchase.

Note: please make sure you add in Description Field that this is for 30 day Support Service.